Shortly after your order is placed on the web site, you will receive order verification via email which will contain a detailed explanation of your order. This is confirmation that your order has successfully been placed with HMASC.com. Your order is then sent over a secure connection to our shipping warehouse to be processed internally. You will receive subsequent email(s) once your order is shipped or if any problems arise with your order. Normal order processing takes between 48 and 72 hours after the order has been placed.

You will receive an order confirmation message via email shortly after HMASC.com receives your order. If you do not receive this message within four hours of placing your order, there might be a delay on the Web due to traffic. If this happens, please feel free to contact us at (800) USA-NYNY to ensure that your order is being processed.

We will be happy to change the delivery address as long as your order has not been delivered or is not on its way to being delivered. To request a change to your order's delivery address, contact us at (800) USA-NYNY to expedite the process.

To check the status of an order, you can access your personal HMASC.com account at http://www.hmasc.com/myaccount.aspx 24 hours a day, or call us at (800) USA-NYNY, or send us an email at customerservice@hmasc.com

Click here and you will receive an email with your password.

Ordering from our site does not require the latest and greatest technology, but it does require that you're using an SSL-compliant browser (this means it has a "secure" mode.) Web TV and some browsers behind company firewalls cannot support secure ordering. Furthermore, our site requires the use of Javascript and Cookies throughout the site. If you have disabled Javascript or Cookies within your browser, your shopping experience at HMASC.com will be problematic.

For best results, we recommend using Netscape Navigator 6 or later, or Microsoft's Internet Explorer 5.5 or later. For AOL users, we recommend the 7.0 or later AOL browser for PC's/Macs. Click one of the following links if you'd like to download a new version of Netscape, Internet Explorer or AOL.

If the products you select are not showing up in your basket, one of two things is probably happening. You may not be fully adding the product to your basket or your browser may not be set up to work properly with the basket. [See the previous question.]

First, when you select a product, make sure you click on the "Add To Cart" button. This should add that product to your basket. (You can confirm this by clicking on the "View Cart" link which is in the top navigation bar on every page.)

If your product is showing in your shopping cart but you are having difficulty with the "Checkout" process, your browser could be set up with "Javascript" or "Cookies" disabled. This site uses Javascript and Cookies for data validation only, so there is no security risk in enabling either of them. You can change your browser option to enable javascript/cookies in the preferences menu selection for your browser. Or, you can place your order over the telephone by calling (800) USA-NYNY.

All of the products sold at HMASC.com have a limited lifetime warranty against defects in materials and workmanship. Although HMASC.com makes a concerted effort to be certain that all merchandise is free of defects before it leaves the warehouse, occasionally a defective item does get mistakenly shipped.

We will replace defective items with the same product, where available. If an exact replacement is not available, we will replace the product with a like item or suitable substitute. For replacement, the product must be returned to the manufacturer, in accordance to their warranty policies, freight prepaid. Items damaged due to abuse, misuse, or neglect will not be eligible for replacement or accepted for return. A customer service representative will assist you if you have further questions.

To return a package, include a copy of/original packing slip that was sent with the order. If the packing slip is not available, please include a personal letter with your exchange information.

Please make sure the box is securely wrapped and be sure your package is insured and prepaid. HMASC.com will not pay the shipping charges on returned items. We will make every effort to speed delivery of your exchange. Please allow a minimum of 3 weeks to process your request.

Direct questions on product returns can be made by calling (800) USA-NYNY or emailing us at customerservice@hmasc.com regarding the item(s) you would like to return.